At Dhakaproduct, customer satisfaction is important to us. This Refund Policy explains the conditions under which a customer may request a return, replacement or refund for products purchased through our website.

Business Information

Business Name	Dhakaproduct Online Shopping
Website	https://www.dhakaproduct.com/
Business Type	Online Shopping / E-commerce
Office Address	House No. 1, Main Road, Block L, South Banasree, Khilgaon, Dhaka-1219.
Contact Number	+88 01711933850, +88 01933208419
Email Address	dhakaproduct24@gmail.com

Eligible Refund and Return Cases

A customer may request a return, replacement or refund in the following situations:

• Wrong product was delivered
• Damaged or defective product was delivered
• Product quantity is missing or incomplete
• Product is significantly different from the description shown on the website
• Order was paid successfully but product could not be delivered by Dhakaproduct

Conditions for Return Request

To be eligible for return or refund consideration, the customer should notify us as soon as possible after receiving the product. The returned product should remain unused, undamaged and in its original packaging where applicable. Proof of purchase, order reference and product photos may be required for verification.

Non-Refundable Cases

Refund or return may not be applicable in the following situations:

• If the product has been used, altered or damaged by the customer
• If the return request is made after an unreasonable delay without valid reason
• If the product was purchased under a clearly mentioned non-returnable offer
• If the issue is caused by incorrect information provided by the customer during order placement
• If delivery fails due to customer unavailability, wrong address or unreachable contact number

Order Cancellation

Order cancellation requests may be accepted before the order is processed or dispatched. Once the order has already been shipped or handed over for delivery, cancellation may no longer be possible. If advance payment has been made for a successfully cancelled order, refund will be processed after verification.

Refund Process

After receiving a valid refund request, our support team will review the issue and verify the order details. If the refund is approved, the amount will be processed through the appropriate payment method, bank, mobile banking or payment gateway channel as applicable.

Refund Timeline

Once the refund request is approved after verification, refund completion timeline is normally 7 to 10 working days. In some cases, the actual time may vary depending on banking channels, mobile financial service providers, payment gateway processing, holidays or technical reasons.

Replacement Policy

In some cases, Dhakaproduct may offer product replacement instead of refund where replacement is possible and appropriate. If the same item is not available, the customer may be offered an alternative solution including refund.

Delivery Related Information

After order confirmation, we usually deliver products within 3 working days. Delivery time may vary depending on product availability, customer location, courier service, holidays or unavoidable circumstances.

Payment Security

Dhakaproduct uses SSLCommerz payment gateway to receive secure online payments. Refunds related to online payments may be processed through the same payment ecosystem where applicable and subject to gateway or channel processing rules.

How to Request a Refund

To request a refund, return or replacement, the customer should contact our support team with the relevant order details.

• Customer name
• Order ID or order reference
• Mobile number
• Description of the issue
• Photo or proof if the product is damaged, defective or incorrect

Contact Us

Policy Update

Dhakaproduct reserves the right to update, modify or revise this Refund Policy at any time without prior notice. Any updated version will be published on this page and will become effective from the date of publication.